Help

Digital Products

Our e-books are in PDF format and the audio CDs are in MP3 format. Please check the file size of your chosen digital products before making the purchase. For customers with dial-up internet connection, it may take a few hours to download.

After you order is accepted, you'll be presented with a link to download the digital product which will be accessible for 24 hours. You'll also receive a confirmation email with a link to access the download page.

Digital products are not refundable.

If you have problem opening the PDF files, you can download the free Acrobat Reader here.

If you have problem opening the videos or audio files, you can download the free Windows Media Player here.

Orders

Orders are accepted via this web site ONLY. NO orders will be accepted via fax, phone, or mail. Our products are not available in traditional or online book stores. Book stores falsely advertise that they can sell our books. They cannot. Jennifer Tarle is the author, publisher and sole source. We do not sell to any book store.

Method of Payment

We accept MasterCard and Visa. NO checks, cash, or money orders.

Shipping

US shipping: All products shipped via priority mail within three days of purchase. Please allow 7-10 days for delivery.

International shipping: All products shipped via USPS Global Express Guaranteed Document Service within three days of purchase. Shipping to international address may take up to 3 weeks, depending on the destination.

International Order

We ship to anywhere in the world. You are responsible for customs, duties and any applicable taxes. All prices are stated in US dollars.

Sales Tax

6.25% of sales tax will be added to orders shipped to Illinois, regardless of where the purchase originates. All other U.S. orders do not incur sales tax.

Return Policy

• Digital products (products available for downloading) are non-refundable.
• You may return new, unopened items sold and fulfilled by this web site within 30 days for a full refund.
• Items should be returned in their original packaging.
• You pay for return shipping. Shipping charges are not refundable.
• International customers are responsible for duty taxes and shipping charges if order is refused.

Security and Privacy

Your trust and satisfaction is our first priority. We know your privacy is very important and we take special care to safeguard the confidentiality and security of your information.

When you provide us with any personal information including your name, address, email and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure e-commerce transactions.

We collect your information when you make a purchase or fill in the contact form. We do not and will not share or sell any information we collect to any third parties. The personal information we collect is necessary to process your order and request.